Logigraf's website enables you, through the completeness of the descriptions it posts on its pages, to enjoy the privilege of direct contact with the products it has, from your computer screen, quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, we list below the terms and conditions for returning defective or non-defective products:
1. Product Returns due to delivery error
In all cases in which other than the sold ones are delivered, by type or quantity, or a property that has previously been agreed in writing with the Company is missing, the customer returns the products for inspection and verification of the error.
In this case, the costs of returning the products to the Company as well as the costs of return to the customer are borne by the Company, as long as the method of return proposed by the Company is observed.
2. Returns of defective products
In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the Company itself directly provides the guarantee of good operation, the following apply:
The warranty is provided for a limited period of time indicated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible at an additional charge following a new agreement with the customer.
The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. etc.) and its complete packaging.
If it is a defect found later than delivery and the packaging does not exist or also if the packaging of the product was received by the distributors upon delivery of the item, the packaging of the product is not required.
The return of the products will be carried out either by personal and transport means of the Company or by courier. In cases of return by courier, the customer is charged with the shipping costs to the Company and the Company is charged with the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the inspection.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled, in case it is not possible to repair the product in a reasonable time and the Company cannot find another product of similar or better characteristics or equivalent value for the replacement.
In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the Company.
In particular, in case of debit by credit card, the Company is obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it has drawn up with the customer without the relevant responsibility of the Company anymore. The Company, following this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract.
In case of payment by bank transfer, a reverse bank transfer will be made from the Company's accounts to the customer.
In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without any other in total or partial offsetting of its claim against the customer.
3. Returns of products, which are considered defective upon delivery (DOA)
The return of products, which are considered defective upon delivery, will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (e.g. D.A.T., Retail App, etc.) and its complete packaging. In such cases, the following shall apply:
The shipping costs for both the return of the products to the Company and for the return to the Customer of the replaced product are borne by the Company.
4. Return of non-defective products - Right of unjustified withdrawal by the customer
The consumer has the right to withdraw unjustifiably within 14 calendar days from the receipt of the product, in accordance with Law 2551/1994 (as amended by J.M.D. Z1-891/2013).
Withdrawal is made under the following conditions:
The statement of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of a statement of withdrawal as soon as it comes to it.
Following the declaration of withdrawal, the Company is obliged to return the price received within a maximum of 14 days from the receipt of the products.
Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The refund to the customer will be made by the same means by which the initial collection was made.
In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without any other in total or partial offsetting of his claim against the customer.
5. Exceptions to withdrawal
There can be no withdrawal in:
6. Order cancellation
Without limiting the provisions on withdrawal from consumers in Article 9, the cancellation of the order may be made in the following cases: